Frequently Asked Questions

Frequently Asked Questions?

 

How do I purchase insurance?

 

  • Insurance can be purchased at any time. The cost is $30 for 1 year, $40 for 2 years, and $50 for 3 years. The device will need to be free of any current damage in order to qualify for new insurance. Visit the technology office Monday - Friday between 8:00AM and 3:00PM to purchase insurance.  You can also email us at helpdesk@waylandunion.org and we will contact you to arrange for payment. You can also pay online at our webstore.

What does the insurance policy cover?

 

  • The insurance policy covers unlimited accidental damage and defects.  If it is determined that the damage was intentional, it will not be covered.  Bent iPad frames often are considered a total loss and are often not covered.  These decisions are made by the insurance company, not Wayland Union Schools.

How much does a screen cost to replace?

 

  • Damage up through June 2017, iPad 2 Screens - $125 and iPad Air Screen - $100
  • Starting for the 2017-2018 school year, all screen repair will be done at Technology Solutions in downtown Wayland.  In most cases, insured iPads will be repaired free of charge.  Uninsured screen damage will cost $50 unless more damage is present.

What happens when I have an outstanding balance?

 

  • Balances $50 or less
    • Take home is okay with insurance.
    • No early pick-up at open house or orientation or summer checkout.
  • Balances over $50
    • Check in / Check Out only.
    • No early pick-up at open house or orientation or summer checkout.
  • Balances over $250
    • No iPad issued until bill is below $250.
    • No early pick-up at open house or orientation or summer checkout.

Is there a payment plan option?

 

  • Wayland Union Schools is willing to allow students with an outstanding balance below $250 to be removed from Check In / Check Out as long as a payment plan has been established with a monthly payment equal to 1/10th of the beginning balance paid each month.  Failure to pay will place the iPad back on Check in / Check out.  Payment is due by the end of the first full week of the month.

What do I do if I break my screen?

 

  • Take the iPad to Technology Solutions in Wayland (122 W. Superior St).  Damaged screens cost between $50 to repair.  If it is insured, the screen replacement is usually free.  Screens are not be replaced while you wait.

Can I get a different case for the iPad?

 

  • No, you are not allowed to change the iPad case.